Starbucks Privacy Policy and Terms

Privacy Score

82 /100

Security Rating

Starbucks provides a clear and comprehensive privacy notice and terms of use agreement, but could improve by providing more detailed information on data collection and sharing practices, as well as by making it easier for users to opt-out of data collection and sharing.

starbucks.com Last analyzed: September 16, 2024

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Website

Retail Specialty Foods Food Delivery Restaurant Website

Privacy Score

82 /100

Security Rating

Detailed Analysis

Data Practices & Privacy Protection

Max 35 points

30 /35

Strengths

Starbucks provides a clear and comprehensive privacy notice that outlines the types of personal information collected, how it is used, and the rights and choices available to users.
The company provides specific explanations of how data is used, including for processing orders, maintaining accounts, and improving products and services.
Starbucks also provides information on how users can opt-out of receiving promotional emails and text messages.

Areas for Improvement

The privacy notice is lengthy and complex, which may make it difficult for some users to understand their rights and choices.
Starbucks collects a wide range of personal information, including identifiers, financial information, commercial information, and electronic network activity information.
The company shares personal information with third-party service providers and business partners, which may raise concerns about data protection.

Unusual Elements

The company provides a "Do Not Share My Personal Information" link, which allows users to opt-out of having their personal information shared for purposes of targeted advertising.
Starbucks participates in the EU-U.S. Data Privacy Framework, which provides a mechanism for resolving disputes related to personal data protection.

User Rights & Control

Max 25 points

22 /25

Strengths

Starbucks provides users with the right to know what personal information has been collected about them, including the categories of personal information and the sources from which it was collected.
Starbucks also provides users with the right to opt-out of receiving promotional emails and text messages.
Users have the right to request a copy of their personal information, as well as to request that it be deleted or corrected.

Areas for Improvement

The process for requesting a copy of personal information or requesting that it be deleted or corrected is not clearly outlined in the privacy notice.
Starbucks may not always be able to verify the identity of users who make requests, which may limit their ability to exercise their rights.

Unusual Elements

Starbucks provides a "Limit the Use and Disclosure of My Sensitive Personal Information" link, which allows users to limit the use and disclosure of their sensitive personal information.

Legal Fairness & User Protection

Max 20 points

18 /20

Strengths

Starbucks also provides a warranty disclaimer and limitation of liability, which helps to protect the company from liability for damages or losses.
Starbucks provides a clear and comprehensive terms of use agreement that outlines the rules and guidelines for using the company's websites and mobile applications.
The company provides a dispute resolution process that allows users to resolve disputes through arbitration or small claims court.

Areas for Improvement

The terms of use agreement is lengthy and complex, which may make it difficult for some users to understand their rights and obligations.
Starbucks reserves the right to modify or discontinue its websites and mobile applications at any time, which may limit the ability of users to access certain features or functionality.

Unusual Elements

Starbucks provides a class action waiver and jury trial waiver, which limits the ability of users to participate in class actions or jury trials.

Clarity & Comprehension

Max 20 points

12 /20

Strengths

The company provides a simple and easy-to-use interface for users to manage their accounts and access their personal information.
Starbucks provides a clear and comprehensive privacy notice and terms of use agreement that outlines the rules and guidelines for using the company's websites and mobile applications.

Areas for Improvement

The privacy notice and terms of use agreement are lengthy and complex, which may make it difficult for some users to understand their rights and obligations.
Starbucks may use technical terms or jargon that may be unfamiliar to some users.

Unusual Elements

Starbucks provides a "plain language" summary of its privacy notice and terms of use agreement, which helps to make the information more accessible to users.

Critical Issues & Comparisons

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Starbucks Privacy Policy and Terms

Detailed Analysis

Data Practices & Privacy Protection

Strengths

Areas for Improvement

Unusual Elements

User Rights & Control

Strengths

Areas for Improvement

Unusual Elements

Legal Fairness & User Protection

Strengths

Areas for Improvement

Unusual Elements

Clarity & Comprehension

Strengths

Areas for Improvement

Unusual Elements

Critical Issues & Comparisons

Critical Issues

Industry Comparisons

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