Calm.com, Inc. Privacy Policy and Terms

Privacy Score

82 /100

Security Rating

Calm's privacy policy and terms of service are generally clear and comprehensive, but may be improved by providing more detailed information on data collection and use practices, and by revising liability limitations and arbitration requirements to provide more protection for users.

calm.com Last analyzed: December 01, 2023

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Privacy Score

82 /100

Security Rating

Detailed Analysis

Data Practices & Privacy Protection

Max 35 points

28 /35

Strengths

Calm provides a clear and detailed privacy policy that explains how user data is collected, used, and shared.
The policy includes information on data retention, security measures, and user rights, such as the right to access, correct, and delete personal data.

Areas for Improvement

The policy is lengthy and complex, which may make it difficult for users to understand their data privacy rights and obligations.
Calm collects a wide range of user data, including personal details, payment information, and usage data, which may be a concern for users who value their privacy.

Unusual Elements

The policy states that Calm may use user data for 'personalization' and 'advertising' purposes, which may be a concern for users who do not want their data used for these purposes.
Calm's privacy policy includes a section on 'Information We Infer or Generate When You Use the Services,' which may be a concern for users who are not aware that their data is being used in this way.

User Rights & Control

Max 25 points

22 /25

Strengths

The company also provides a clear process for users to exercise these rights, including a dedicated email address for data subject requests.
Calm provides users with a range of rights, including the right to access, correct, and delete their personal data.

Areas for Improvement

The policy does not provide a clear explanation of how users can opt-out of data collection and use for certain purposes, such as advertising.
Calm's data subject request process may be cumbersome and time-consuming, which may discourage users from exercising their rights.

Unusual Elements

The company also reserves the right to deny or limit user requests in certain circumstances, which may be a concern for users who are seeking to exercise their rights.
Calm's policy includes a section on 'Verification,' which requires users to provide additional information to verify their identity before their data subject requests can be processed.

Legal Fairness & User Protection

Max 20 points

18 /20

Strengths

Calm's terms of service include a clear explanation of the company's liability and limitations on liability, which may help to protect users in the event of a dispute.
The terms also include a section on 'Governing Law and Venue,' which provides clarity on the laws that will apply in the event of a dispute.

Areas for Improvement

Calm's liability limitations may be overly broad, which could leave users without recourse in the event of a dispute.
The terms of service are lengthy and complex, which may make it difficult for users to understand their rights and obligations.

Unusual Elements

Calm's terms of service include a section on 'Agreement to Arbitrate,' which requires users to agree to binding arbitration in the event of a dispute.
The company also reserves the right to modify or terminate the services at any time, without notice, which may be a concern for users who rely on the services.

Clarity & Comprehension

Max 20 points

14 /20

Strengths

The company provides a clear and concise summary of its data collection and use practices, which may help users to understand how their data is being used.
Calm's privacy policy and terms of service are well-organized and easy to navigate, which may help users to quickly find the information they need.

Areas for Improvement

Calm's use of technical terms and jargon may be a barrier to understanding for users who are not familiar with these terms.
The policy and terms are lengthy and complex, which may make it difficult for users to understand their rights and obligations.

Unusual Elements

The company also provides a dedicated email address for data subject requests, which may help users to quickly and easily exercise their rights.
Calm's policy includes a section on 'Information for California Residents,' which provides additional information on the company's data collection and use practices under California law.

Critical Issues & Comparisons

Critical Issues

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Calm.com, Inc. Privacy Policy and Terms

Detailed Analysis

Data Practices & Privacy Protection

Strengths

Areas for Improvement

Unusual Elements

User Rights & Control

Strengths

Areas for Improvement

Unusual Elements

Legal Fairness & User Protection

Strengths

Areas for Improvement

Unusual Elements

Clarity & Comprehension

Strengths

Areas for Improvement

Unusual Elements

Critical Issues & Comparisons

Critical Issues

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