Qobuz Privacy Policy and Terms

Privacy Score

78 /100

Security Rating

Qobuz's policies are robust in data practices but lack clarity and user-friendly processes, scoring 78/100 with notable strengths in data privacy but weaknesses in user rights and clarity.

qobuz.com Last analyzed: February 03, 2025

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Website

Retail Music Store Video Streaming Digital Downloads

Privacy Score

78 /100

Security Rating

Detailed Analysis

Data Practices & Privacy Protection

Max 35 points

32 /35

Strengths

Clearly outlines the types of data collected (declarative, usage, third-party, inferred).
Specifies legal bases for data processing (consent, contract, legitimate interests).
Provides retention periods for different types of data (subscribers, potential customers, web-browsers).
Mentions security measures and breach notification commitments.
Addresses international data transfers with standard contractual clauses.

Areas for Improvement

Does not provide a complete list of all data types collected.
Does not specify subprocessor requirements beyond contractual obligations.
Security measures are described vaguely without technical details.
Does not name specific third parties with whom data is shared.
Lacks specific explanations for each data type's usage.

Unusual Elements

Data retention periods are indefinite in some cases, which could be problematic.

User Rights & Control

Max 25 points

20 /25

Strengths

Includes opt-out mechanisms for marketing and specific situations.
Mentions the right to complain to authorities like CNIL or CCPA.
Provides rights to access, correct, delete, and port data.

Areas for Improvement

No explicit mention of response timeframes for data requests.
Process for exercising rights is not straightforward, requiring full name and address.
Deletion rights may have consequences on contractual relations, which is not clearly explained.

Unusual Elements

Users without an account cannot exercise their rights, which may exclude some individuals.

Legal Fairness & User Protection

Max 20 points

16 /20

Strengths

Service changes require notice, though timing could be better.
Liability terms are reasonable and proportional.
Termination rights are fair with specific grounds.

Areas for Improvement

Dispute resolution includes mandatory arbitration, limiting user options.
Unilateral changes to terms without user consent.
Some liability terms are one-sided, favoring the company.

Unusual Elements

Broad indemnification requirements that could be excessive.

Clarity & Comprehension

Max 20 points

10 /20

Strengths

Term definitions are provided, though could be more detailed.
Well-structured with clear sections and logical flow.

Areas for Improvement

Some sections are repetitive, potentially confusing users.
Language is dense and may exceed 8th-grade reading level.

Unusual Elements

Lack of clear examples for technical terms.

Critical Issues & Comparisons

Critical Issues

Industry Comparisons

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Qobuz Privacy Policy and Terms

Detailed Analysis

Data Practices & Privacy Protection

Strengths

Areas for Improvement

Unusual Elements

User Rights & Control

Strengths

Areas for Improvement

Unusual Elements

Legal Fairness & User Protection

Strengths

Areas for Improvement

Unusual Elements

Clarity & Comprehension

Strengths

Areas for Improvement

Unusual Elements

Critical Issues & Comparisons

Critical Issues

Industry Comparisons

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